Trex IPTV Privacy Policy

1. Introduction

Trex IPTV ("we", "us", "our") operates trex-iptv.ca and provides IPTV streaming services in Canada. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and your rights.

By using our service, you agree to this policy. We comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), GDPR for EU visitors, and other applicable privacy laws.

2. Information We Collect

2.1 Information You Provide

• Contact Details: Name, email, WhatsApp/phone number
• Payment Info: Billing details (processed by third parties — we don't store full card numbers)
• Account Data: Username, encrypted password, subscription details
• Device Info: Device type, MAC address (for Smart TV activation)
• Support Communications: Messages via WhatsApp, email, contact forms

2.2 Information Collected Automatically

• Log Data: IP address, browser type, pages visited, time on pages
• Usage Data: Streaming activity, connection times (aggregated/anonymized)
• Cookies: See Section 5

3. How We Use Your Data

• Service Delivery: Creating accounts, activating subscriptions
• Customer Support: Responding to inquiries and troubleshooting
• Payment Processing: Transactions and refunds
• Communication: Confirmations, renewal reminders, important notices
• Service Improvement: Analyzing usage patterns
• Legal Compliance: Meeting legal obligations and preventing fraud
• Marketing: Promotional offers (only with explicit consent, opt-out anytime)

4. Data Sharing and Disclosure

We do not sell your personal data. We only share with:

Third Party	Purpose	Data Shared
Payment Processors (PayPal, Stripe)	Transaction processing	Name, email, billing info
Hosting Providers	Website & server hosting	Log data, IP addresses
Email Services	Sending emails	Email, name
Analytics (Google Analytics)	Usage analysis	Anonymized data
Legal Authorities	When required by Canadian law	As legally mandated

5. Cookies & Tracking

Types of cookies we use:

• Essential: Required for functionality (login, cart, preferences)
• Analytics: Understanding visitor behavior (Google Analytics)
• Marketing: Personalized advertising (only with consent)
• Functional: Remember preferences

You can control cookies through your browser settings or our cookie banner.

6. Data Security

• 🔐 SSL/TLS Encryption: All transmissions encrypted
• 🛡️ Secure Servers: Firewalls and DDoS mitigation
• 🔑 Password Hashing: Strong algorithms
• 🚫 Access Controls: Need-to-know basis only
• 📊 Regular Audits: Security assessments
• 💾 Backups: Regular encrypted backups

7. Data Retention

• Active Account: Subscription duration + 12 months
• Payment Records: 7 years (CRA compliance)
• Support Communications: 24 months after last contact
• Marketing Data: Until consent withdrawn
• Log Files: 90 days

After retention, data is securely deleted or anonymized.

8. Your Rights (PIPEDA & GDPR)

Under applicable laws, you have:

• ✅ Right to Access: Request a copy of your data
• ✏️ Right to Rectification: Correct inaccurate data
• 🗑️ Right to Erasure: Request deletion of your data
• 🚫 Right to Restrict Processing: Limit how we use your data
• 📦 Right to Data Portability: Receive your data in portable format
• ❌ Right to Object: Object to marketing processing
• 🔔 Right to Withdraw Consent: Anytime
• ⚖️ Right to Lodge a Complaint: With Canada's Privacy Commissioner or your provincial authority

To exercise these rights, email privacy@trex-iptv.ca. We respond within 30 days.

9. Children's Privacy

Our service is not intended for anyone under 18. We do not knowingly collect personal data from children. If you are a parent/guardian and believe your child has provided data, contact us immediately for deletion.

10. Third-Party Links

Our website may contain links to third-party sites (WhatsApp, payment processors). This Privacy Policy does not apply to those sites. Review their privacy policies.

11. International Data Transfers

Your data may be transferred and processed outside Canada. We ensure appropriate safeguards, including Standard Contractual Clauses (SCCs) for EU data subjects.

12. Changes to This Policy

We may update this policy. Material changes notified via email or prominent website notice. "Last Updated" date indicates the most recent revision.

13. Contact Us

Privacy questions or data requests:

• Privacy Email: privacy@trex-iptv.ca
• General Support: support@trex-iptv.ca
• WhatsApp: +1 (618) 298-6132
• Website: trex-iptv.ca/contact-us